Terms of Service
- Acceptance of Terms
By utilizing the services provided by The American Water Company (“Company,” “we,” “our,” or “us”), you acknowledge and agree to be bound by the terms and conditions outlined in this Agreement. Your use of our services constitutes your consent to adhere to these provisions. If you do not concur with these terms, please refrain from utilizing our services.
- Description of Services
The American Water Company extends a comprehensive range of services pertaining to water filtration. These services encompass, but are not restricted to, the sale, installation, and maintenance of water filtration systems, expert consultation services, water quality assessments, and the provision of vital information relating to water quality and treatment. In addition, our services may encompass the integration of advertisements, electronic mail (email) messaging, and telephonic messaging for the purposes of communication and service enhancement.
- User Registration and Accounts
Customers of The American Water Company do not have the option to create individual accounts for our services. However, if you need to update or change your information, we encourage you to contact us via phone. Our team is readily available to assist you with any necessary adjustments or updates to your information. Your satisfaction and the accuracy of your details are important to us, and we are here to ensure your information remains up to date and accurate. Simply call our dedicated support team, and we will promptly assist you in making the required changes.
- User Conduct
To facilitate a harmonious and secure environment for all users, you are bound by the following obligations:
You shall utilize our services in strict compliance with all pertinent laws and regulations.
You shall abstain from partaking in any illegal, unethical, or harmful activities that may compromise the integrity of our services, disrupt the experience of other users, or impair the smooth operation of our systems.
You shall refrain from engaging in spamming or harassment, and shall not indulge in any behaviors that could result in harm to our services or other users.
- Email and Phone Messaging
Communication Consent: By making use of our services, you provide your informed consent to receive electronic mail (email) messages and telephonic messages from The American Water Company. These messages are dispatched for the purposes of conveying service-related notifications, providing critical updates, and sharing valuable marketing materials.
You retain the prerogative to unsubscribe from email communications by adhering to the instructions embedded in the emails or by directly contacting us. In addition, you have the liberty to opt out of telephonic messages by initiating contact with us.
- Limitation of Liability
We would like to bring to your attention the fact that our company disclaims any warranties and curtails our liability in regard to any damages that may occur while using our services. This encompasses, without limitation, the potential occurrence of direct, indirect, or consequential damages. It is crucial to acknowledge that we are not to be held accountable for any errors, inaccuracies, or disruptions that may arise during your utilization of our services.
In the event that termination or suspension of your access to our services becomes necessary, we wish to emphasize that such actions are only taken under exceptional circumstances and with careful consideration. As a company committed to delivering top-notch services, we understand the importance of safeguarding the integrity of our platform and the well-being of our users. Termination may be deemed necessary if any user is found to be engaging in activities that jeopardize the security, functionality, or ethical standards of our services. Rest assured, such actions will be taken judiciously and with the best interests of the broader user community in mind. If you have any concerns or inquiries related to termination, we are here to provide clarity and address your questions promptly.
- Changes to Terms
The operational landscape and business environment are dynamic and subject to change. In keeping with this reality, The American Water Company may periodically revise and update the terms and conditions outlined in this Agreement. Our commitment to transparency and user-centric practices means that any modifications to this Agreement will be clearly communicated to you. Your satisfaction is paramount, and we believe that informed users make for better, more harmonious interactions. It is essential to understand that any changes to the terms will not be undertaken lightly; rather, they will be a response to evolving industry standards, legal requirements, or service enhancements. Your continued utilization of our services is regarded as an affirmation of your acceptance of these updated terms. We value your trust and will make every effort to make this process as smooth and seamless as possible.
- Contact Information
Open lines of communication between us and our valued users are integral to fostering a collaborative and supportive environment. We recognize the importance of offering accessible channels for you to connect with us. The American Water Company is committed to being responsive and attentive to your needs, and to that end, we encourage you to reach out to us. Whether you have inquiries, suggestions, or require assistance with service-related matters, we are here to listen, provide guidance, and engage in constructive dialogue. Your inquiries or requests for updates to your personal information are important to us, and we aim to address them promptly. Please do not hesitate to initiate contact with The American Water Company at (405) 266 – 3611. We value your feedback and the opportunity to be of service to you.
- Governing Law
This Agreement is governed by and construed in accordance with the laws of the state of Oklahoma, without regard to its conflict of law principles.
The American Water Company provides its services “as is,” without any warranty of any kind, either express or implied. We do not guarantee the accuracy, completeness, or suitability of the information, products, and services provided. Your use of our services is at your own risk.
- Limitation of Liability
In no event shall The American Water Company, its officers, directors, employees, or affiliates be liable for any indirect, incidental, special, or consequential damages, or for any loss of profits or revenues, whether incurred directly or indirectly, arising from your use of our services or this Agreement.
You agree to indemnify and hold harmless The American Water Company, its officers, directors, employees, and affiliates from any claims, damages, losses, liabilities, and expenses (including legal fees) arising out of your use of our services, violation of this Agreement, or infringement of any third-party rights.
- Entire Agreement
This Agreement encapsulates the complete understanding between you and The American Water Company pertaining to your use of our services. It serves as the definitive reference, superseding any prior agreements or understandings between the parties.